ServiceNow has reported full-year income of $10.98bn, representing 22% year-on-year development. Fourth-quarter income was near $3bn, rising by 21% year-on-year.
The provider is making its synthetic intelligence (AI) efforts entrance and centre of its messaging.
Invoice McDermott, chairman and CEO of ServiceNow, mentioned: “AI is fuelling a prime to backside reordering of the enterprise know-how panorama. Leaders are embracing the ServiceNow platform as their AI agent management tower to unlock exponential productiveness and seamlessly orchestrate finish‑to‑finish enterprise transformation. We’re nonetheless within the early days of a large alternative. ServiceNow’s innovation, development and profitability put us in a category of 1.”
In its outcomes assertion, the corporate mentioned it has 2,109 clients with greater than $1m in annual contract worth (ACV), representing 12% yr‑on‑yr development in clients, and almost 500 clients with greater than $5m in ACV, representing 21% yr‑on‑yr development.
It added that the variety of clients shopping for two or extra of ServiceNow’s Professional Plus AI capabilities doubled quarter-on-quarter. It mentioned it has almost 1,000 agentic AI clients.
Gina Mastantuono, ServiceNow president and chief monetary officer, mentioned: “Our GenAI web new ACV stepped up meaningfully in This autumn, because the variety of Now Help service desk offers grew over 150% quarter‑over‑quarter. We’re simply scratching the floor of what’s attainable.
“The strikes we’re making in 2025 aren’t nearly sustaining our lead – they’re about increasing it. We’re setting ourselves as much as outline the way forward for agent‑powered automation, solidify ServiceNow because the AI platform for enterprise transformation, and ship sturdy development yr after yr.”
On the similar time, the provider introduced some product updates, together with AI Agent Orchestrator, which connects groups of AI brokers working throughout duties, methods and departments to drive workflows; AI Agent Studio, a low-code/no-code instrument permitting clients to construct customised AI brokers; and hundreds of pre-built, ready-to-deploy AI brokers, designed for workflows throughout IT, customer support and HR.
Raj Sharma, international managing companion at EY, mentioned in assist of ServiceNow’s agentic AI know-how: “AI brokers are important to empower groups with clever capabilities working in collaboration between people and AI. For this reason we’re working with ServiceNow and our ecosystems companions to harness the total potential of agentic AI throughout our AI platforms at enterprise-scale, enabling us to combine and contextualise information throughout our complete organisation in actual time, with the excessive ranges of belief and transparency we’d like in-built.”
And one other buyer, Rachel Cameron, head of transformational programmes at Rolls-Royce, added: “Rolls-Royce has at all times been on the forefront of engineering excellence and innovation, constantly discovering methods to enhance effectivity, resilience and worker expertise. By integrating ServiceNow AI brokers, we’re streamlining operations, lowering handbook effort and enabling sooner, data-driven decision-making. AI-powered automation helps us deflect service desk tickets, optimise workflows and supply clever insights, permitting our groups to deal with high-value actions whereas guaranteeing our operations stay environment friendly, safe and future-ready.”
SAP: 10% annual income development
ServiceNow’s outcomes had been introduced in the identical week as these of its chairman and CEO Invoice McDermott’s former firm, SAP.
SAP introduced full-year income of €34.2bn, representing 10% year-on-year development, and fourth-quarter income of €9.4bn, up 11% year-on-year.
The German-headquartered provider additionally highlighted its AI story. CEO Christian Klein mentioned: “This autumn was a powerful end to the yr, with half of our cloud order entry together with AI. Trying on the full yr, we exceeded our cloud objectives, accelerating cloud income and present cloud backlog development in opposition to a a lot bigger base. Whole cloud backlog now stands at €63bn, up 40%. Income development has returned to double digits. Trying forward, our sturdy place in information and enterprise AI provides us extra confidence that we are going to speed up income development by 2027.”
In its outcomes assertion, SAP highlighted its October 2024 announcement of “highly effective new capabilities that complement and lengthen Joule, together with collaborative AI brokers imbued with customized abilities to finish complicated cross-disciplinary duties”. Joule is the provider’s cloud portfolio generative AI assistant.
SAP additionally highlighted fourth-quarter buyer sign-ups for its flagship Rise with SAP cloud migration programme. These included BASF, BP Worldwide, EY, Ford Motor Firm and Hannover Medical Faculty.
It acknowledged that, amongst others, North Yorkshire Council and Warrington Borough Council selected Develop with SAP, the provider’s mid-market programme geared toward rising gross sales of the cloud model of its S/4 Hana enterprise useful resource planning (ERP) system – within the provider’s phrases: “An providing serving to clients undertake cloud ERP with pace, predictability and steady innovation.”
