Directive comes amid spike in scams
Sama headquarters, Riyadh
The Saudi Central Financial institution (Sama) has banned native banks from utilizing non-public messaging functions corresponding to WhatsApp to speak with prospects, amid a spike in scams.
Information outlet Asharq Al-Awsat reported on March 3 that Sama had instructed banks to discover different communications channels, corresponding to integrating reside chat or chatbot providers inside their cell apps or web sites. Sama cited safety dangers and mentioned non-public messaging apps didn’t have sufficiently strong privateness protections.
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