An ongoing outage is stopping Amazon Kindle customers from downloading each new and beforehand bought books to their e-readers. In line with moderators responding to customers reporting the difficulty on Amazon’s assist boards, the corporate is conscious of the difficulty and is “at the moment working to resolve it.” Making an attempt different troubleshooting steps, like resetting the gadget, has not mounted the issues, so customers may have to attend this one out for now.
Good e-Reader reported the issue on Wednesday, noting a response from Amazon assist saying it’s the results of “server points” and that “it might be a minimum of 48 hours earlier than ebooks began downloading once more, nevertheless it might be longer.”
The Verge has contacted Amazon for particulars, and we’ll replace this submit if we discover out any further particulars.
Customers on Reddit are sharing related points with their Kindles, and on Amazon’s assist boards, there are a number of experiences that Kindles are solely in a position to obtain the title and canopy artwork of books earlier than the progress indicator will get caught at 1 %. The outage additionally appears to be affecting books customers try to obtain from Overdrive to their Kindle gadgets utilizing Libby. Nevertheless, downloading books to the iOS and Android Amazon Kindle apps just isn’t affected.
This newest subject comes per week after a number of Kindle customers on Reddit reported an issue with Amazon’s “Ship to Kindle” function, which permits ebooks and paperwork to be sideloaded onto the e-readers with out having to plug them into a pc. Some customers acquired error messages telling them their recordsdata “couldn’t be delivered on account of a service error,” whereas different customers within the thread have been nonetheless seeing issues with the service earlier this week.
