Salesforce and Nvidia have dedicated to a brand new partnership that can see Nvidia’s synthetic intelligence (AI) platform – together with accelerated computing functionality and AI software program – delivered to bear alongside the Salesforce platform and its new Agentforce AI agent service, creating extra superior AI capabilities for organisations with autonomous agent and interactive avatars, amongst different issues.
Introduced alongside the debut of the Agentforce service at Dreamforce in San Francisco, the 2 companies say they’ll work collectively to ship optimised predictive and generative AI capabilities – giving Agentforce brokers extra skill to generate deeper insights and, hopefully, enhance productiveness and worth for human customers.
“Along with Nvidia, we’re main the third wave of the AI revolution – shifting past copilots to people and clever brokers working seamlessly to drive buyer success,” mentioned Salesforce chair and CEO Marc Benioff.
“That is what AI is supposed to be — powered by the Salesforce Platform and Agentforce, each Trailblazer can harness AI to its fullest potential. By combining Nvidia’s AI platform with Agentforce, we’re supercharging AI efficiency and creating dynamic digital avatars, delivering extra partaking, clever, and immersive buyer experiences than ever earlier than.”
Nvidia founder and CEO Jensen Huang added: “Sooner or later, each firm, each job can be enhanced by a variety of AI brokers – assistants that can rework how we work.
“Nvidia and Salesforce are bringing collectively our applied sciences to speed up the event of AI brokers for corporations to supercharge their productiveness.”
Salesforce and Nvidia say the tie-up may even additional improve AI capabilities by accelerating information processing within the Salesforce Knowledge Cloud to unify and harmonise each structured and unstructured information in real-time. Knowledge Cloud’s ‘Zero Copy’ functionality will let Salesforce’s prospects extra rapidly entry their information and make it retrievable by an Agentforce agent to analyse and act on, backed by Nvidia’s full-stack accelerated compute platform to get it performed even quicker.
Agentforce on the case
As is customary, the mammoth Dreamforce convention has once more taken over a number of blocks of San Francisco’s downtown core, with streets became grassy walkways full with a minigolf course, dancing mascots, and a ‘Mindfulness Meadow’ for people overwhelmed by AI to take a seat and mirror. It additionally attracted an aerial protest.
A few of the potential use circumstances for Agentforce being envisioned at launch embody disaster administration, real-time climate affect modelling, and buyer help decision.
For instance, Agentforce brokers might be pushed into service to surge inbound buyer calls following a product recall or service outage; predict and modify journey or transport routes primarily based on dwell climate information to stop transport delays; or present prospects with nearly instantaneous options to their issues by pulling the related CRM information throughout dwell chats.
The 2 corporations additionally trailed upcoming developments on the way forward for the Agentforce agent avatars that people will in future be interacting with. As a part of their settlement, Salesforce and Nvidia will mix Agentforce with Nvidia ACE – a group of digital human applied sciences and NIM microservices – to constructed higher avatars able to a extra human-like expertise when interacted with. This can be performed utilizing multi-modal AI fashions for speech recognition, text-to-speech, and contextual visible responses, they mentioned.
The duo consider their enhanced avatars can be useful in delivering real-time teaching suggestions, dwell occasion administration, and coaching help, amongst many different issues.
