By now, you’ve most likely heard about considerations surrounding the steadiness of Intel’s thirteenth and 14th-generation desktop chips. It’s an unsightly scenario throughout.
However I lastly have some information that’s a minimum of on track. Intel has apologized for the shortage of communication across the situation, and with that, introduced a two-year prolonged guarantee for boxed thirteenth and 14th-gen Intel Core processors.
All the assertion was posted on the Intel neighborhood discussion board and is pasted under:
Intel is dedicated to creating positive all prospects who’ve or are presently experiencing instability signs on their thirteenth and/or 14th Gen desktop processors are supported within the trade course of. We stand behind our merchandise, and within the coming days we shall be sharing extra particulars on two-year prolonged guarantee assist for our boxed Intel Core thirteenth and 14th Gen desktop processors.
Within the meantime, if you’re presently or beforehand skilled instability signs in your Intel Core thirteenth/14th Gen desktop system:
For customers who bought methods from OEM/System Integrators – please attain out to your system producer’s assist crew for additional help. For customers who bought a boxed CPU – please attain out to Intel Buyer Assist for additional help.
On the identical time, we apologize for the delay in communications as this has been a difficult situation to unravel and definitively root trigger.
The small print on the prolonged guarantee, as Intel notes, are but to be absolutely shared. It seems like we’ll actually hear extra within the subsequent few days, such because the phrases of the guarantee, what chips they apply to, and the way simple will probably be to entry repairs or replacements.
Till now, Intel has been pretty tight-lipped and dodgy about its response to the controversy. We’re nonetheless ready on a microcode patch that can supposedly repair the issue, however for a lot of customers, the bodily harm has already been executed.
Intel has already acknowledged outright {that a} recall is out of the query, however this prolonged guarantee might actually alleviate some who’ve been annoyed by Intel’s response thus far.
