Facepalm: Some Samsung telephone homeowners are flaming mad over a foul patch. The Korean tech large lately issued an replace that has bricked a number of fashions. Complaints started hitting the social media websites and boards shortly after the replace went dwell.
On Wednesday, Samsung pushed an replace that broke a number of older mannequin Galaxy units, together with many within the Galaxy S10 sequence, Galaxy Be aware 10 sequence, Galaxy M51, and Galaxy A90. It seems to be an almost world drawback, with confirmed circumstances in Korea, the US, Singapore, Australia, Belgium, France, Indonesia, the Philippines, and Germany.
Reddit customers report that the defective replace put their telephones right into a steady boot loop. A tough reset has no impact, with the cycle resuming when the telephone powers again on. In truth, all makes an attempt to interrupt the loop have failed except for performing a manufacturing facility reset. Whereas some customers are okay with this, others lament not having a present backup.
“I simply actually really need my pictures,” wrote one Redditor, illustrating the significance of recurrently backing up your knowledge.
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Whereas some customers in South Korea have reported {that a} go to to a restore store fastened the issue with out wiping their knowledge, clients within the US have hit a brick wall with buyer help – no pun supposed.
“I talked to Samsung Care US on their Twitter, they usually stated they’re engaged on a repair however haven’t any ETA,” stated one Reddit consumer. “After I talked about that Samsung Korea is ready to present a repair, they stated they can not touch upon what different areas are doing.”
Not commenting on different areas’ actions is okay and good, however that wasn’t the client’s level. He wasn’t asking for remark. It was a suggestion for the US help workforce to achieve out to its Korean counterpart and learn how it resolved the issue.
Samsung has reportedly fastened the software program flaw and re-issued the replace. Nevertheless, that does not do a lot good for individuals who cannot restart their telephones. The one repair for now could be to do a manufacturing facility reset, restore a backup (you probably have one), after which obtain the patched replace.
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After all, Samsung’s PR machine is making an attempt to downplay the difficulty, telling Ars Technica that it’s conscious of the issue whereas not failing to say that it solely impacts “a restricted quantity” of units.
“We’re conscious {that a} restricted variety of Galaxy smartphones working on Android 12 are rebooting repeatedly throughout an replace to the newest model of the SmartThings app.”
The spokesperson’s assertion additionally signifies that the difficulty shouldn’t be with Android core. An replace to the SmartThings app precipitated the failure. SmartThings is a proprietary software program developed in-house to regulate different Samsung home equipment, akin to TVs. The app comes pre-installed on most Galaxy units, so even customers who’ve by no means used it’s going to nonetheless expertise the bug.
This admission made some query whether or not they need to ever belief Samsung updates once more and even hassle shelling out $1,000+ for a flagship telephone.
“[Seven] years of updates appears much less essential as I preserve studying tales like this,” Redditor Bassexpander wrote. “My subsequent telephone will seemingly be a 1 year-old used midranger. Why would I pour tons of cash right into a flagship that they casually brick or has an uncovered {hardware} failure in 3 to 4 years?”
Certainly, this bug solely impacts older units working Andriod 12. In case you are on Android 13 or later, you might be in all probability secure – at the least till the following device-breaking bug rolls out in just a few years.
Picture credit score: Petras Gagilas
